Privacy policy

Last updated: 16.01.2026

1. Scope and Consent

This Privacy Policy defines the procedure for collecting, storing, processing, using, and protecting the personal data of users of the website https://ITCO MED.com/.

The personal data of users of the website https://ITCO MED.com/ is processed by Limited Liability Partnership “ITCO MED (AITIKO MED)”, Business Identification Number 220740016998, located at: 050040, Republic of Kazakhstan, Almaty, Bostandyk District, Bukhar Zhyrau Boulevard, building 35, non-residential premises 341.

Hereinafter, LLP “ITCO MED (AITIKO MED)” is referred to as the Company, ITCO MED, the Operator, or the Website Administration.

This Privacy Policy applies to all information that the Company may receive about the User while using the website, feedback forms, consultation request forms, product inquiries, services, catalogues, partnership programmes, demonstrations, training, technical support, and other services published on the website.

By using https://ITCO MED.com/, submitting a request, completing a feedback form, requesting a consultation, or otherwise providing personal data to the Company, the User confirms that they have read this Privacy Policy and agree to the processing of their personal data under the terms specified in this document.

The processing of personal data is carried out in accordance with the legislation of the Republic of Kazakhstan, including the Law of the Republic of Kazakhstan “On Personal Data and Its Protection”.

2. Terms and Definitions

Website means the online resource located at https://ITCO MED.com/, including all of its pages, sections, forms, materials, catalogues, news, and service elements.

User means an individual who visits the website, views materials, submits requests, completes forms, requests a consultation, or uses other features of the website.

Personal data means information relating to a specific User or information by which such User can be identified.

Processing of personal data means any action or set of actions performed with personal data, including collection, recording, systematisation, accumulation, storage, clarification, use, transfer, depersonalisation, blocking, and deletion.

Personal Data Operator means LLP “ITCO MED (AITIKO MED)”, which organises and carries out the processing of personal data and determines the purposes of such processing.

Feedback form means a form on the website through which the User may submit a request, application, question, inquiry, request a consultation, demonstration, equipment selection, service support, or other information.

3. What Data the Company May Collect

The Company may collect and process the following User data:

• surname, first name, patronymic;
• name of the organisation or medical institution;
• position;
• phone number;
• email address;
• city, region, or country;
• content of the inquiry, request, or message;
• products, solutions, or services of interest;
• information provided by the User in website forms;
• technical data: IP address, device type, browser, operating system, date and time of website visit, pages viewed, source of website referral;
• cookie files and other similar technical identifiers.

The Company does not request special categories of personal data through the website, including information about the User’s health condition, diagnoses, medical history, biometric data, religious, political, or other sensitive characteristics.

If the User independently provides such information in a free-text field of a form, the Company processes it only to the extent necessary to review the inquiry and recommends that Users do not submit excessive or confidential data of third parties through website forms.

4. Purposes of Personal Data Processing

The Company may use Users’ personal data for the following purposes:

• processing incoming requests and inquiries;
• providing consultations on the digitalisation of medical institutions;
• selecting medical equipment, IT solutions, PACS/RIS systems, displays, medical computers, and other products;
• preparing commercial offers;
• organising demonstrations, trials, and presentations of equipment;
• interacting with clinics, partners, suppliers, and representatives of organisations;
• providing technical, service, and informational support;
• processing requests related to training for doctors and technical personnel;
• improving the quality of the website, its structure, content, and user experience;
• analysing website traffic and the effectiveness of advertising or informational campaigns;
• complying with the requirements of the legislation of the Republic of Kazakhstan;
• protecting the rights and legitimate interests of the Company.

The Company does not use Users’ personal data for purposes that are incompatible with the purposes specified in this Privacy Policy.

5. Website Forms and User Consent

The website may contain the following forms:

• “Submit a request”;
• “Get a consultation”;
• “Order audit and consulting”;
• “Order equipment selection and delivery”;
• “Order service support”;
• “Order training”;
• “Order a demonstration”;
• feedback forms in the sections for products, solutions, catalogue, partnership, support, and contacts.

By submitting data through any website form, the User confirms that they:

• have provided accurate data;
• act on their own behalf or have the right to represent an organisation;
• have read this Privacy Policy;
• consent to the processing of personal data by the Company;
• understand that the Company may contact them using the provided contact details to process the request.

6. Cookies, Technical Data, and Analytics

The website may use cookies, pixels, browser local storage, and other similar technologies.

Cookies are small text files stored on the User’s device that help the website operate correctly, remember settings, analyse traffic, and improve interaction with the website.

Using cookies and technical data, the Company may receive information about:

• pages visited;
• time spent on the website;
• referral source;
• device type;
• browser;
• operating system;
• IP address;
• User actions on the website.

The User may restrict or disable the use of cookies in their browser settings. In this case, some website functions may operate incorrectly or become unavailable.

7. Third-Party Services and External Links

The website may contain links to third-party resources, including social networks, messengers, video hosting platforms, partner websites, equipment manufacturers, IT solution providers, and other external platforms.

When following such links, the User leaves https://ITCO MED.com/. Data processing on third-party resources is carried out in accordance with the privacy policies of the respective third parties.

The Company is not responsible for the content, security, or procedure for processing personal data on third-party websites that are not under its control.

8. Transfer of Personal Data to Third Parties

The Company does not sell, rent, or disclose Users’ personal data to third parties without a legal basis.

Data may be transferred only in the following cases:

• if the User has consented to such transfer;
• if the transfer is necessary to process an inquiry, prepare an offer, organise delivery, service, demonstration, or consultation;
• if the data is transferred to affiliated persons, partners, contractors, or service providers involved in processing the User’s inquiry;
• if the transfer is necessary to comply with the requirements of the legislation of the Republic of Kazakhstan;
• if the request is received from competent government authorities in accordance with the procedure established by law;
• if it is necessary to protect the rights and legitimate interests of the Company.

If contractors, partners, or service providers are engaged, the Company takes reasonable measures to ensure the confidentiality and security of the transferred data.

9. Storage of Personal Data

The Company stores Users’ personal data for the period necessary to achieve the processing purposes specified in this Privacy Policy, unless a longer storage period is established by the legislation of the Republic of Kazakhstan or contractual obligations.

After the purposes of processing have been achieved, personal data shall be deleted, depersonalised, or archived in cases provided for by law.

10. Protection of Personal Data

The Company takes the necessary organisational and technical measures to protect personal data against:

• unauthorised access;
• accidental loss;
• unlawful use;
• alteration;
• disclosure;
• copying;
• distribution;
• destruction.

Such measures may include restricting access to data, using secure communication channels, controlling access to the website’s administrative systems, backup copying, antivirus protection, and other reasonable information security measures.

At the same time, the User understands that data transmission over the Internet cannot be completely secure and independently takes measures to protect their devices, browser, email, and communication channels.

11. User Rights

The User has the right to:

• know whether the Company has their personal data;
• receive information about the purposes, sources, and methods of collecting and processing personal data;
• request a list of processed personal data;
• require changes or additions to their personal data if it is incomplete, outdated, or inaccurate;
• require deletion of personal data if its processing is carried out in violation of the legislation of the Republic of Kazakhstan;
• withdraw consent to the processing of personal data, except in cases where processing without consent is permitted by law;
• protect their rights and legitimate interests;
• exercise other rights provided for by the legislation of the Republic of Kazakhstan.

To exercise their rights, the User may send an inquiry to the Company using the contact details specified in this Privacy Policy.

12. Withdrawal of Consent to Personal Data Processing

The User has the right to withdraw their consent to the processing of personal data by sending a corresponding written request to the Company.

After receiving such a request, the Company shall stop processing the User’s personal data, except in cases where further processing is necessary to comply with legal requirements, protect the Company’s rights, fulfil contractual obligations, or review a previously submitted request.

13. User Inquiries

For matters related to the processing, modification, deletion of personal data, or withdrawal of consent, the User may contact the Company using the following details:

LLP “ITCO MED (AITIKO MED)”
Business Identification Number: 220740016998
Address: 050040, Republic of Kazakhstan, Almaty, Bostandyk District, Bukhar Zhyrau Boulevard, building 35, non-residential premises 341
Phone: +7 (708) 804 97 71
E-mail: sales@aitico.kz, marketing@aitico.kz
Website: https://ITCO MED.com/

The Company reviews User inquiries within a reasonable period, as well as within the time limits established by the legislation of the Republic of Kazakhstan.

14. Changes to This Privacy Policy

The Company may update this Privacy Policy from time to time.

The new version of the Privacy Policy comes into force from the moment it is published on https://ITCO MED.com/, unless otherwise provided by the new version.

The current version of the Privacy Policy is always available on the following page:

https://ITCO MED.com/en/privacy-policy/

If the User does not agree with the changes to the Privacy Policy, they must stop using the website and refrain from submitting their personal data to the Company through website forms.

Continued use of the website after the publication of the new version means that the User agrees to its terms.